Full Description

Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.

Also available as part of KIT 190.

Product Details

Published: 01/13/2006 ISBN(s): 0580446409 Number of Pages: 122 Product Code(s): 30124744 Note: This product is unavailable in United Kingdom