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BS BIP 2208 Customer services collection. Quality service, competitive business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002
Handbook / Manual / Guide by BSI Group, 07/01/2010
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Cross References:
BS 8477:2007
BS EN ISO 9001
BS EN ISO 9004:2009
BS ISO 10002:2004
ISO/TS 10004
BS ISO 10006:2003
BS ISO 10007:2003
BS 10012
BS ISO/IEC 20000-2:2005
BIP 0050
All current amendments available at time of purchase are included with the purchase of this document.